Custom & Repairs

Custom

We offer a unique custom and bespoke service so you can have something tailor made to fit your personal style or a specific occasion.

Custom orders can be either design to a set brief or changes can be made to set styles already available on the website.

If you have an idea and would like more information on our lead times and exact prices, please contact us via our contact page and we will get back to you as soon as possible.

  • Customised costume jewellery (for example changes in stones, chains, colour ways to existing website styles) start at £50
  • Custom made sterling silver jewellery prices start at £100.
  • A final cost will be given upfront and a 50% deposit is required for all custom orders.
  • Custom orders must be paid for within 2 weeks of completion, failure to do so will void the return of the deposit and the design will be available for public purchase through the website. 

Repairs

If you have a little mishap with your Serpents Club jewels, we'll repair them for free, for upto 6 months after purchase!

Includes repairs to findings, chains and finishings. Excludes stone replacement.

To get your piece repaired, email us with the name the order was placed under or your order number. Please give a brief description of the damage and attach photographs.


Terms and Conditions:

Maximum of 1 repair per order. Valid for 6 months from purchase date. Repairs take 5-10 working days to dispatch depending on damage.

Postage to and from us must be covered by the customer. The return postage cost options will be given via email prior to accepting the repair.

We recommend sending recorded delivery to ensure  cover from loss on behalf of the courier.