Jewellery Care

We pride ourselves on creating jewellery thats built to last, however to keep your jewellery in the best possible condition, we ask you follow the steps below to avoid damage. 

 

CARE

1. Most of our jewellery features delicate gemstones; please keep out of the reach of children and pets (cats especially love our sparkly wears!)

2. Please remove jewellery whilst completing manual labour (such as cleaning the house where harsh chemicals will be in use), bathing and sleeping.

3. When not wearing your jewellery, please store it in the protective packaging provided. 

 

CLEANING

For our Silver, Gold and Steel jewellery, drop a little bit of antibacterial soap into luke warm water and gently rinse. Never use hot or boiling as this can damage delicate stones and loosen stone cements. Gently dry with a clean cloth and buff any marks away with a polishing cloth (available here

 

For Brass jewellery, gently buff away any marks or tarnishing with a polishing cloth. We recommend not getting our Brass styles wet as this can affect the surface lustre. 

 

REPAIRS

We offer a free repair service for all of our jewellery for up to 6 months after purchase. Please note that this service does not cover damage to stones from general wear and tear, however we are happy to replace stones for a reasonable fee. 

To arrange a repair, please email us at service@theserpentsclub.co.uk 

Please note the customer is responsible for covering any postage costs incurred. We recommend sending your repair in it's protective packaging via a tracked shipment service. We can not be held responsible for any loss or damage from transit.