CUSTOMER SERVICE
If you need help with an order or would like information on a product or service, please contact us at service@theserpentsclub.co.uk or use our contact form below. We'll get back to you as quickly as possible. 

CUSTOM COMMISSIONS
If you would like to order something bespoke, please send us your brief using our Custom Commission Request Form.

PR
To be sent our press pack, please send us your name and the publication/website you're with and we can send over the relevant information.

STOCKISTS
To be sent our wholesale catalogue, please get in touch via the form with your contact information, a link to your website and a brief description about your store. 

1. Select "I don't know my size" in the ring size section on the product page and check the 'Sizing Service' box below.
2. After you checkout, we'll post you your free reusable ring sizer the next working day!
3. Measure yourself when it arrives and email us your order number and ring size.
4. We'll make your ring to perfectly fit you

*Available only on custom size made to order products. Please note production can't begin on your order until we've received your size. Our Sizing Service costs an additional £5.00 to your order which covers postage and your reusable sizer. 

 

As our rings are made to order, we are able to make to both US and UK sizes. Please specify your size in whichever you are more familiar with in the note section during checkout.

We've also compiled a table below of ring sizing conversions by location to help you find your perfect fit if you're ordering from outside the UK

Inside circumference (mm)	UK	US
48.0	I	4½
48.7	J	4¾
49.3	J½	5
50.0	K	5¼
50.6	K½	5½
51.2	L	5¾
51.9	L½	6
52.5	M	6¼
53.1	M½	6½
53.8	N	6¾
54.4	N½	7
55.1	O	7¼
55.7	O½	7½
56.3	P	7¾
57.0	P½	8
57.6	Q	8¼

58.3	Q½	8½
58.9	R	8¾
59.5	R½	9
60.2	S	9¼
60.8	S½	9½
61.4	T	9¾
62.1	T½	10
62.7	U	10¼
63.4	U½	10½
64.0	V	10¾
64.6	V½	11
65.3	W	11¼
65.9	W½	11½
66.6	X	11¾
67.2	X½	12
67.8	Y	12¼
68.5	Z	12½

 

All of our necklaces have a suggested length in the listing, however some products also offer a length customisation option.

If you would like a custom length, take a look at our length table. Products that do not offer a custom length, due to the intricacy of the design, are one size fits all and have an additional chain extender fitted. Products that offer a standard length or custom length not have chain extenders fitted unless stated otherwise. 

   

CHAIN LENGTHS
INCH	CM
16	40.6
18	45.7
20	50.8
23	58.4
26	66.4
30	76.2